Refund & Exchange Policy
At Dhaagey.pk, we strive to provide our customers with the best shopping experience. Please read our refund policy carefully to understand the terms and conditions.
Return Policy We offer a 7-day return policy, meaning you have 7 days from the date of receiving your item to request a return.
Eligibility for Returns:
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Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
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A receipt or proof of purchase is required.
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Refunds will only be issued if:
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The item sent is defective.
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The item sent is different from the one ordered.
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Non-Refundable Situations:
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Returns due to a change of mind will not be refunded. In such cases, only an exchange will be offered.
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Any price differences between exchanged items will not be refunded.
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Items on sale cannot be refunded or exchanged unless they are defective.
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Gift cards are non-refundable.
Exchange Process:
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Customers must send items to our office address at their own expense for delivery charges.
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Items will be inspected before an exchange is processed.
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Exchanged items will be couriered back to the customer after inspection.
How to Start a Return:
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Contact us at +92 303 0030111 to initiate a return request.
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Items sent back without prior return approval will not be accepted.
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For further assistance, you can email us at support@dhaagey.pk.
Damages and Issues:
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Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and resolve it promptly.
Refund Process:
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method.
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Please note that your bank or credit card company may take additional time to process and post the refund.
Important Notes:
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Sale items are non-refundable and non-exchangeable unless they are defective.
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The fastest way to ensure you get what you need is to return the current item (if eligible) and make a separate purchase for the new item.
For any further queries or support, feel free to contact us at support@dhaagey.pk. We’re here to assist you!